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Monthly Archives: January 2008

AMZN + YHOO + EBAY + IAC + TMX + CRM + PCLN + EXPE = GOOG?

As Yahoo and eBay stock drops rapidly, I decided to compare the market caps of leading Internet stocks. More specifically, how many Internet companies do you have to combine to equal Google’s current market cap of $171 billion? Here’s the tally:

Yahoo (YHOO): $26B ($145B to go . . .);
+
eBay (EBAY): $36B ($109B to go . . .);
+
Amazon (AMZN): $31B ($78B to go . . . );
+
IAC (IACI): $7B ($71B to go . . .);
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Time Warner, owner of AOL (TMX): $56B ($15B to go . . .);
+
Salesforce.com (CRM): $6B ($9B to go . . .);
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Priceline (PCLN): $4B ($5B to go . . .);
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Expedia (EXPE): $7B (Over by $2B!).

Which would you choose – Google or the eight other companies above?

 
 

11 Ways to Promote Your Blog

I’m definitely not an expert on attracting people to my blog, as evidenced by the slow growth of my feed subscription count. But that fact won’t stop me from adding my best practices on blog promotion to the blogosphere. Here goes:

1. More of Less is Better than Less of More. The most popular blogs seem to be the ones that have at least one post a day and often three to five posts a day. For whatever reason, people like a lot of short posts rather than a few long posts. Some blogs do nothing more than aggregating news stories from other blogs, but because they post so frequently, they get good readership. Think of it like the difference between USA Today and Foreign Affairs – simple and fluffy versus complex and insightful. Unfortunately, complexity doesn’t sell.

2. Comment Ass Kissing. Flattery works. Start writing frequent comments on popular bloggers‘ sites. Eventually they’ll start to link to you and mention you in posts, giving you ‘credibility by association.’ Granted, this is outright brown nosing (something which I am too lazy to do myself), but that’s how you move up in this world, right? For examples of “comment ass kissing” check out Matt Cutts‘ blog

3. Get in BlogRolls. Ask other bloggers to add you to their blogrolls. This technique works well when preceded by technique #2 above.

4. Promote Thyself. Whenever you communicate with someone, mention your blog. In your emails, on your LinkedIn profile, business cards, speeches, dinner conversations, court appearances . . . just keep pushing people to start reading!

5. Comment Ass Kissing, Part Two. When people write comments on your blog, if you write back quickly, they are likely to feel that they are participating in the blog and that you care about their thoughts. Again, something I should do more often.

6. Be A Guest. Write guest columns for more popular blogs, and make sure to reference your blog in the posts. Usually this won’t work on a personal blog (such as Blogation, though I have had guest writers a few times), but it does work on a blog network, like Search Marketing Standard, Search Engine Watch, ClickZ, etc.

7. Blog SEO. If possible create unique meta-tags for every blog. Add tags (see examples below).

8. Blog SEM. Try promoting your blog on Google by buying targeted keywords. Obviously you don’t want to break the bank, but if you can get 100 new visitors a month for $25, maybe it is worth it.

9. Blog Social Media. Submit your blog to Sphinn, Digg, StumbleUpon, and whatever other social media site you can find. Encourage your friends to vote for your blog. If you can make it into the heavy rotation – even for one day – on one of these sites, that can drive a huge influx of new visitors.

10. Find a Niche. Al Reis said in the “22 Immutable Laws of Branding”, ‘if you can’t be #1 in a category, create a category you can be #1 in.’ You aren’t going to become the #1 American Idol blogger, but could you become the #1 Paula Abdul Fashion Evaluation blog? Sure (um, if you want to). Obviously, you need to be passionate about whatever you are writing about, but the more you can focus your content, the better.

11. Write Link Bait. Create headlines and content that encourage others to write response posts. Controversy sells. How-to articles are also good link bait candidates. For example, if you wrote something entitled “11 Ways to Promote Your Blog” that could work well.

Those are all the secrets I have. As you can see, I don’t really apply most of them on a regular basis. But hey, write me a comment on this post – I promise to write back . . . eventually.

 
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Posted by on January 24, 2008 in blog promotion

 

Is Silicon Valley Heading for a Recession?

The “R” word is starting to permeate the Valley again. More and more conversations seem to gravitate toward discussion of whether the Internet economy will go down with the ship and suffer from the same recession that is about to strike the general economy.

My sense is that the answer is “no”, but with a few caveats. I have several reasons to be at least cautiously optimistic.

My number one argument against recession is that most Internet businesses grow by taking away market share from existing offline markets. Take Amazon.com as an example. Will Americans buy less books and DVDs in a recession? Sure. But will that downturn in purchasing be offset by increases in the percentage of Americans purchasing books online? I think so.

I don’t know what percentage of purchasing is currently done online, but I’m sure it is still pretty small – in most cases, probably 20-30% of all purchases. There’s no doubt that this number will grow by at least 200% in the next few years. So even if overall purchasing declines by 10% in a recession, if market share increases by 25%, your business is still growing.

Argument number two is that there is still plenty of investment money flowing in the Valley, and I don’t think this will go away as a result of the recession. If you look back on the last downturn (2000-2001), the major reason for declines in funding was that VCs finally woke up and realized how ridiculous their portfolio companies’ business models were. Companies funded today usually have a sound plan to bring in actual revenue and profit.

Even if the economy is bad, a company with a plan to grab market share from existing players is still a smart investment. In some respects, a recession is a perfect time for new player to enter a market, simply because the established players are hunkered down and looking for safe paths or cost cutting opportunities. Many of today’s biggest Internet players saw phenomenal growth shortly after the dot-bubble (examples: Google, LowerMyBills, HowStuffWorks, Nextag, etc).

But here’s the caveat to my optimism – the Web 2.0 revolution has unfortunately resulted in a lot of companies getting funding with the only business model being “we’ll monetize eyeballs . . . someday.” All of those Facebook applications with two million users and $50 of ad revenue may have a hard time dipping into the VC coffers for a second round of funding during a recession. It’s one thing to invest in a “Are you a Pirate or Turtle” application when the market is full of irrational optimism. But once things get tight, I predict that a lot of these companies are going to slowly fade into oblivion.

Again, that doesn’t mean that the money won’t keep flowing to interesting ideas – it just means that the money will flow to interesting and profitable ideas and the interesting and ‘fun’ ideas will be in trouble. So for the sector of the Internet economy based on the 2001 eyeball model, the recession may be a real thing.

For the most part, however, I feel pretty good about our industry. I do have to admit, however, that this post does remind of a few fake headlines from The Onion’s Our Dumb Century. On the day before the stock market crash, the headline reads “Buy! Buy! Buy! Stock Market Invincible!” and the day after it was “Pencils for Sale.”

 
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Posted by on January 23, 2008 in internet bubble, recession

 

7 Habits of Highly Effective Search Marketing Campaigns

Originally posted on Search Marketing Standard. Sphinn it here.

At a high level, a successful paid search campaign comes down to seven basic techniques, as I’ll describe below. Mastering one of these areas is very doable, mastering all seven, extremely difficult. Over the next few weeks, I’ll expand on each of these areas with best practices for each in separate columns.

1. The Right Search Engines. Beyond Google – which is basically required for any search campaign – your selection of additional search engines can make or break your campaign. Vertical search engines like Industry Brains or Business.com can be a great way to find highly qualified clicks; Second tiers like Miva or 7Search can offer arbitrage opportunities. By the same token, too many search engines can lead to too much complexity, and the further away from the big boys you go, the greater the chance that you run into click fraud issues.

2. The Right Keywords. Should you buy a few core keywords or try to attack the tail with a few million? Only keywords that represent exact purchasing intent, or broad ‘thematic’ keywords that try to target customers by demographics? The old world strategy was definitely “more is more”, but these days the advances in search engine matching algorithms may call this strategy into question, depending on the type of campaign you are running.

3. The Right Targeting. The search engines have vastly improved their targeting and filtering tools. You can now use negative keywords, site exclusion, match types, IP filtering, placement targeting, day-parting, geo-targeting, and even demographic targeting (on MSN AdCenter). Your ability to effectively use these targeting tools is often the difference between profit and loss.

4. The Right Bids. An obvious one, right? Well, yes and no. You’d be surprised how many people either a) don’t figure out the ROI of their bids or b) don’t understand how bidding impacts profit. As I’ll explain in a future column, bid management is far more complex than most people realize, even those of you who are already tracking your ROI and margin!

5. The Right Messaging. Your ad text should help you attract potential customers and simultaneously detract browsers with no purchase intent. Using all the tools available to you (DKI, geo-targeting, Google Checkout, etc) can increase CTR and conversion rate enormously, reducing your cost per acquisition and CPC.

6. The Right Landing Pages. You can do an awesome job building a phenomenal keyword list, developing attractive ad text, and smartly planning bids, but if you send your visitors to a terrible and/ or non-targeted landing page, all your work is for naught. The conversion funnel doesn’t stop after someone clicks on your ad!

7. The Right Tracking and Reporting. I once worked for a company where the reporting was delayed by two days and only about 60% accurate. By comparison, at another job I had, reporting was delayed by 20 minutes and 90% accurate. Can you guess which one saw more paid search success? You can be the smartest search marketer in the world, but if you can’t get quick and accurate visibility into your data, you’re shooting yourself in the foot.

Paid search is easy to do, but hard to do well. The seven elements presented above seem obvious, and yet perfecting each of them can take years.

 
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Posted by on January 23, 2008 in Uncategorized

 

A Lead Gen Conference – A Long Overdue Idea

A few years ago I drove down to the Googleplex on a mission: convince the Google Quality Score team that there was a difference between “affiliate marketing” and “lead generation.” I opened up a PowerPoint deck and showed the team a graph plotting the continuum of Google advertisers. At one end were parked domains and “made for AdSense” or MFA sites. A few inches to the right were affiliate marketers. Next on the list were lead generation companies. And at the far right were the big brands and retailers.

I made several arguments to the Google folks that I thought clearly demonstrated the value of lead generation companies, ranging from multi-leading (more choice for consumers), lead quality management (better experience for consumers and merchants), and expertise in marketing and user experience (resulting in the ability to pay higher CPCs and hence more revenue for Google). In all, I argued that lead generation was a win-win-win for consumers, merchants, and Google, and that Google should treat lead generation companies differently than your run-of-the-mill affiliates.

Well, suffice to say, the Google team smiled and nodded politely, but my arguments didn’t have much of an impact. While there are still plenty of opportunities for lead generation companies to advertise on Google, Quality Score has definitely had a significant and detrimental impact on the lead generation industry, and it’s unclear to me that many people inside Google really understand that there is a difference between lead generation and affiliate marketing.

I use this anecdote as a (very roundabout) way of supporting the inaugural LeadsCon conference, premiering in early April at the Palms in Las Vegas. While it’s true that you can go to an affiliate conference and find a few sessions about lead generation, and lead generators will also get thrown a few bones at Search Engine Strategies or PubCon, this is first event where the focus is all lead gen, all the time.

The list of sessions should make most lead generators’ mouths water. There’s discussions of legal issues, incentivized marketing (appropriately titled “more harm than good?”), lead quality, technology, and distribution channels. The mere fact that words like “hot transfer” and “lead quality” are showing up as entire sessions tells you that this conference is by and for lead generation professionals.

Full disclosure here: the conference is being organized by my friend Jay Weintraub. But here’s some more full disclosure: if anyone should be organizing this conference, it should be Jay – he’s been around the lead generation industry for years, he knows everyone, and he is intimately familiar with the issues that lead generators face everyday.

One final postscript related to my anecdote about Quality Score. A few months after my Google meeting, I ran into an ex-Googler at a conference. I told him about my Quality Score discussion, and he shared his viewpoint. In sum, he told me that had the lead generation industry “self-regulated” itself (i.e., restricted incentivized marketing, banned advertisement of multiple Web sites from the same company on the same keyword, and so on), Google might not have applied Quality Score so harshly to so many lead generators.

Getting leading lead generators in the same room isn’t going to solve world peace, and I don’t expect to a conference to bring about a revolution in self-regulation. But you gotta start somewhere. The simple fact that there is now a conference for lead generation is a meaningful step forward for the industry. Here’s hoping that the discussions and ideas that come out of the conference are yet another.

See you in Vegas in April!

 
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Posted by on January 20, 2008 in lead generation conference, leadscon

 

There are Lies, Damn Lies, and Online Metrics Companies

Numerous media outlets are reporting today that viewership of the American Idol premiere was down compared to past seasons. Reuters reported:

The two-hour Fox network broadcast averaged 4.4 million fewer viewers overall than last season’s premiere episode and fell by 13 percent in ratings for adults aged 18 to 49, the audience most prized by advertisers, Nielsen Media Research reported.

For the average man on the street, Nielsen Ratings are basically just a fun way to keep track of what’s hot and what’s not. For TV networks and advertisers, however, an increase or drop of just a few percentage points for a program can be worth tens of millions of dollars. Advertisers buy TV spots based on the size and demographic mix of a show’s viewing audience. If Nielsen says that your “prized audience” is declining, you won’t be able to charge as much per advertisement.

Prior to getting into advertising, I pretty much assumed that Nielsen Ratings must be based on some rigorous, time-tested methodology that derives a high degree of accuracy. After all, if billions of dollars of advertising change hands based on this data, it must be pretty powerful stuff.

As more and more ad dollars shift online, it’s only natural that Nielsen would want to provide similar traffic ratings for Internet sites. As a result, Nielsen now offers “Nielsen NetRatings” to it’s customers. A similar site, comScore Media Metrix also provides online visitor reporting.

And while I don’t have enough knowledge of the methodology to rate TV viewership to say with confidence how accurate it is, I’ve definitely had several anecdotal experiences with the online traffic measurement services to be very concerned with the results I’ve seen. Let me give you two examples.

A few years back I worked at FindLaw, an online legal Web site. Our marketing team worked hard to grow FindLaw’s traffic. After only a few years, our internal data was showing almost five million unique monthly visitors coming to our portal. Based on the data from comScore, Alexa, Nielsen NetRatings, and any other data we could find, we were far and away the most popular legal Web site – by a factor of about five to one!

Then one day I saw a press release from our rival, Lawyers.com touting Lawyers.com as the largest legal Web site. In fact, I just checked the site and they have an updated release with the headline: “For the third consecutive year, MartindaleHubbell [owner of Lawyers.com] maintained its lead in 2006 as the #1 online lawyer directory according to comScore Media Metrix, Custom Reports*”.

When my boss Stacy saw this, she was aghast. We had never seen any evidence to suggest that Lawyers.com was anywhere close to our traffic. After several calls to comScore, a clear picture of the situation emerged. Take a look at that headline from the Lawyers.com site. In particular, look at the end of the headline: “according to comScore Media Metrix, Custom Reports*.” Custom Reports (asterisks), what does that mean, you ask? Well, if you look at the small print at the bottom of the release, it reads:

*comScore Media Metrix Data based on an annual 12-month average comparing 2005 and 2006 unduplicated visitor traffic to MartindaleHubbell directories (Lawyers.com + Martindale.com) with FindLaw Directory.

That probably doesn’t mean much to you, but here’s what it meant to us: comScore took the entire traffic of two Web sites – Lawyers.com and Martindale.com – and compared it to the traffic from just a portion of FindLaw’s Web site – the lawyer directory, and from this data was able to make the statement that Lawyers.com was bigger than FindLaw. This would be analogous to taking the population of Canada and comparing it to the population of New Hampshire and concluding that Canada was bigger than the US.

So why would comScore do this? Well, remember, this was comScore “custom reports” data. Custom reports is another way of saying “a report our client paid us to run.” Lawyers.com pays comScore to run a report that just happens to paint a very rosy picture of their traffic vis-a-vis their competitor. comScore gets paid, Lawyers.com gets a great press release. Pretty ridiculous.

The second moment that made me question online reporting comes from Nielsen NetRatings. As the sub-prime mortgage meltdown continues, many pundits have wondered whether the decline in the mortgage market could have an adverse impact on the online advertising market. In particular, would display advertising and search publishers (Yahoo, Google, etc) see a big dip in revenue as advertisers decrease the amount they are spending for mortgage ads on these networks?

Well, according to Nielsen NetRatings, the amount being spent by these mortgage companies on online advertising is enormous. This post on a stock market Web site notes that Nextag and Countrywide (two major mortgage ad buyers) collectively spent $128 million on online advertising – in November 2007 alone!

The part of this report that really surprised me was that a Web site from my former employer – Adteractive – made it into the top ten. LowRateSource, according to Nielsen, spent $46 million in July 2007, and $24 million in November. If you average those numbers over a year, you end up with about $420 million on online advertising spend annually for LowRateSource, again according to Nielsen.

And while it’s true that I haven’t been working at Adteractive since 2006, I can say with a very high degree of confidence that Adteractive did not spend $420 million, $200 million, $100 million, or probably even $40 million dollars on LowRateSource advertising in 2006. So Nielsen is off here by at least a factor of ten or greater. Again, it’s like comparing New Hampshire to Canada.

So what went wrong? Well, my guess is that Nielsen has totally over-estimated the amount advertisers pay for their ads. A lot of the advertisers listed in their top ten spenders are buying run of network (RON) or run of site (ROS) remnant inventory. This kind of traffic can often get sold for as little as $.20 per thousand impressions ($.20 CPM). Nielsen, on the other hand, seems to be pricing this stuff at over $2 CPM – so 10X higher. And that doesn’t even consider whether Nielsen is also inflating impressions to begin with.

I can understand variances of five or six percent in statistical analysis. I suspect that Nielsen’s TV ratings must have that sort of margin of error. But five, eight, or ten times off of the real numbers? Me thinks we have a long way to go before we see accurate online metrics.

Addendum: As if on cue, Google and Yahoo are now fighting over the accuracy of Nielsen and comScore metrics. See Internet.com article here.

 

Welcome to the First Annual Promote Blogation Day!

It’s hard to believe, but I’ve now been writing Blogation for over two years! For those of you who are counting, this is post #207, so I’m averaging about 100 posts a year.

My goal when I started this blog was to write thought-provoking posts about search engine marketing that you couldn’t read anywhere else. Hopefully I’ve fulfilled that mission (if only on occasion . . .).

Two years on, there are about 240 of you out there that subscribe to the Blogation feed. Thanks to each of you for giving me a few minutes of your time every week!

I’ve never done a “get out the feed subscription” campaign, but since this is an election year, it seems like now is a great time to start a “grass roots” effort to grow Blogation. So whether you are republican or democrat (or Ron Paul supporter), please join me in this first ever “Promote Blogation Day.”

No donations are required, no attendance at rallies or steak dinners is needed, and no cold-calling to Iowans is necessary. Here’s all you need to do, it’s really quite simple:

1. Send an email/IM/Facebook Fun Wall message to your search marketing friends and encourage them to sign up for the blogation feed at http://feeds.feedburner.com/Blogation-SearchEngineMarketingThoughts;

2. Tell other people in your company to subscribe to the feed (this especially applies to you people at Google and Yahoo – you know who you are!);

3. List Blogation on your blog’s blogroll or your list of favorite blogs (shout out to ClixMarketing for their recent recommendation);

4. “Sphinn“, Digg, and Stumble Upon or [Insert latest social media craze here] Blogation posts;

5. Ask Search Engine Watch and Search Engine Land to add Blogation to their list of search blogs;

6. Reference Blogation posts when you reply to posts on WebMasterWorld and other forums (shout out to SearchQuant for the recent reference).

In case you are wondering, you don’t need to restrict yourself to these magnanimous efforts exclusively on “Promote Blogation Day.” Indeed, should you decide to quit your full-time job and dedicate yourself exclusively to promoting Blogation, that would be a very well-chosen life calling.

In any event, thanks for readings, thanks for your comments, and get ready for another year of exciting Blogation action!

 
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Posted by on January 16, 2008 in blogation, feed subscription

 

The Myth of The Start-Up Millionaire

When I came to Silicon Valley way back in 1999, I landed my first dot com job at a start-up called Rentals.com. Rentals was funded by Sequoia Capital and Softbank Venture Capital – VCs who funded Google and Yahoo, among many other impressive companies. I was employee #25, and as part of my employment package, I was granted 10,000 stock options. I was pumped.

Upon accepting the employment offer, I immediately started to dream big. I conservatively estimated that Rentals.com stock would quickly hit at least $100 a share, and fantasized about multiple stock splits and share values in the several hundred dollars. After all, this was 1999, and new billion dollar companies were celebrating their IPOs weekly.

Suffice to say, the millions I envisioned never materialized – not even close. By the time Rentals.com was sold (in what was basically a fire sale) in 2001, my 10,000 shares were worth around $.18 each. Of course my purchase price was $.37 each, so had I bought any shares, I would have gotten a tax write-off and nothing more.

Since Rentals.com, I’ve accepted stock from three companies and I’m sad to say that I’ve yet to see a penny for any of my options. You could say I’ve been unlucky, or you could say that I’ve just chosen the wrong companies. To some extent, I suppose that is true. I have, after all, rejected offers at companies that have in fact gone on to have stock that was worth something.

But I actually think that my story very accurately represents the true value of stock options – next to nothing. Once you understand the realities of stock options, it’s hard not to be cynical when someone tries to woo you to their company by promising you that you’ll be sharing in a billion dollar valuation.

There are basically seven reasons why you should be very hesitant about choosing a company based on the stock options:

1. Big Numbers of Options, Little Value. Let’s take a look at that 10,000 option package I was offered at Rentals.com. It sounds like a lot of stock. Certainly, if I had 10,000 shares of Google stock today, that would be worth $7 million, not too shabby. But when you are looking at stock from a start-up, you shouldn’t dream of the potential value of each share; instead, you should consider what percentage of the company you are getting.

For example, let’s say that Rentals.com issued 100 million shares (which is not uncommon for a start-up). My 10,000 shares would be exactly 1/100th of a percent of the company. So if Rentals.com had miraculously sold for $1 billion, my shares would be worth $100,000. If the company sold for a much more likely $100,000, suddenly my shares are worth $10,000. I’m not saying that getting $100,000 or even $10,000 of free money is a bad thing, but I suspect that most young start up employees are fooled by big numbers of stock options into thinking that their potential windfall is a lot greater than it actually will be.

2. High Company Valuation. I joined one company with a decent amount of stock, but with the company’s existing valuation at $200 million. What does this mean? Basically, when I joined the company, my stock was priced on the assumption that the company was already worth $200 million. So if the company sold for $300 million, my return was based on the sales price minus the existing valuation – $300 million minus $200 million equals $100 million of gain.

If you are the founder of a company, you get your stock at the initial issue price – usually something like one or two million dollars. So when you sell for $300 million, your shares gain $298 million dollars. If you own 50% of the company, you would have an extra $149 million in the bank.

Now compare that to the lowly employee who came in with 10,000 stock options work 1/100th of a percent of the company. Since this guy’s stock was priced at a $200 million company valuation, he only gets $100 million of gain. That means that he ends up with 1/100th of $100 million, or $10,000. That’s a long way from the $149 million the founder is taking home!

3. Likelihood of positive outcome. No one purposely joins a company that is going to fail or even stagnant, but the fact is that most Silicon Valley start-ups do not become Google, Facebook, or YouTube. Venture capitalists invest in ten companies and hope that just one of them has a big pay day. Part of their model is assuming that most of their investments won’t produce much profit for anyone involved.

What this means is that when you join a start-up, you need to factor in a “discount rate” for your stock options. Discount rate basically means that you need to factor in the potential likelihood of value for your stock and then use that to discount the value of your shares today.

Think of this like buying a lottery ticket. What’s the value of a lottery ticket? Well, obviously, if you win $200 million, the value would be $200 million (less taxes, but we’ll get to that!). But since you know that the odds of that ticket actually being worth $200 million are very low, you would value that ticket at a much lower price. In fact, if I walked up to you today and tried to sell you 10 lottery tickets for tomorrow’s drawing, the most you would be willing to pay for these tickets would be $1 each, right? In reality, since you know that the state is going to make money on the lottery, the real value of the lottery ticket is probably around $.80.

The same analysis needs to be applied to stock options. What are the chances of your current company ever being sold for $1 billion? How about $100 million? How about $5 million? The higher the number, the lower the chances that this will actually happen.

The analysis is different for every company. For example, if you are working at a company that is already pulling in $50 million of profit a year, the discount rate is going to be much lower than a company that just incorporated yesterday.

Let’s go back to the hapless recent law school grad joining Rentals.com in 1999 and getting 10,000 options. Rentals.com was a brand new company, without a product, without any revenue, and without a single customer. Granted, the addressable market for the company (apartment rentals) was huge, but the chances of Rentals.com dominating that market were very low. In other words, you would need to apply a very high discount rate to the likelihood of Rentals.com stock being worth anything more than the paper on which it was printed.

I was chatting with a friend of mine in the venture capital world last week, and I asked him how many Internet companies since 2000 were valued at over $1 billion. He estimated it to be around 20. I then asked him how many made it over $100 million and he estimated it to be somewhere around 1000. Now factor in the total number of start-ups that have graced Silicon Valley since 2000 – it’s got to be at least 50,000 or more.

If my math is correct, that means that you have a 1/50 shot at joining a company with a valuation of over $100 million. So if you join a company with current valuation of $20 million, the chances that you’ll actually get to $100 million in company valuation is about 2%. Perhaps at $50 million it goes up to 5%, and maybe at $20 million it is 25%. The bottom line is that when you factor in the odds of your stock ever being worth anything, you quickly realize how little your options are actually worth.

4. Death by Dilution. Let’s say that Rentals.com actually started to bring in some money and customers. Things are looking good for the company and our budding millionaire employee. But despite the flow of revenue, the company is still not cash-flow positive. It often takes many years for a company to turn their first month of profit. As a result, most start-ups need to go back to their investors and ask for more financing. I recently had dinner with a founder who had to take seven rounds of financing – more than $200 million of investment.

The problem with multiple rounds of investment is that it often dilutes the value of existing stockholders’ stock. Let’s say that there are 100 million shares of Rentals.com and each is valued at $.20. That means that the company is currently worth $20 million. To raise more money, however, Rentals.com decides to issue another 20 million shares, which they sell for $.30 each. Now, instead of 100 million shares worth $20 million, there are 120 million shares worth $26 million.

By issuing more shares, each individual share now owns a smaller percentage of the company. If you owned 1% of the company before the 2nd round of investment, your shares would now only account for .83% of the company. After a few rounds of funding, your percentage of the company can shrink considerably. As a result, when the company finally does sell, your take is a lot smaller than what it first seemed.

5. Send in the Lawyers. As an employee of a company, you generally have little say in how the company deals with investors, rounds of funding, and the eventual sale of the company. Not so, however, if you are an investor. Venture capitalists are very smart folks, and they generally hire very smart lawyers to represent their interests. As a result, many venture capitalists insist on putting clauses into their funding deals that guarantee a certain level of return to the VC. For example, the VC may invest $10 million in a company and give the company a valuation of $40 million, but then insist that they get a guaranteed 5X return on their investment before anyone else gets paid.

So let’s say the company sells for $70 million. The VC is guarantee five times $10 million ($50 million) before anyone else gets a dime. That leaves $20 million for everyone else to split.

In some cases, you may also run into founders who – despite claims that they want to make all their employees wealthy – have inserted clauses into legal documents to ensure that they get paid first. For example, the founders could create two classes of shares (preferred and common), and set up rules that give the preferred shareholders (the founders) a pay out first before any common stockholders (employees) get anything.

6. Four More Years. It’s standard for any stock option agreement to be based on a four year vesting schedule. This means that you basically get 25% of your stock every year – if you leave after one year, you are only entitled to 1/4th of your stock. So if you think that you have stock with $100,000, remember that you are basically getting paid this over four years, so that gives you a value of $25,000 a year.

7. Don’t Forget Uncle Sam. The IRS loves it when you make money because they get more money. Stock options are no different. If you cash out $100,000 of stock, remember that you’ll pay a big chunk of this (perhaps up to 40%) in taxes.

So let’s recap. When you join a company, you are almost guaranteed to receive 1% or less of the company in stock (1% if you are an executive, that is), unless you are a founder of the company. You don’t make a penny until your company exceeds it’s current valuation. Most companies fail and very few exceed $100 million of valuation. Subsequent rounds of funding will dilute the value of your stock. Founders and investors may insert clauses to protect their interests over yours. You have to work for four years to get the full value. And the IRS will be sure to take a big chunk of your money if you ever do make anything.

Add all of this up and this leads me to conclude that you should negotiate every other part of your employment package first, before you even talk about your stock options. You should work at companies where you are having fun and learning, but you shouldn’t feel like you have ‘golden handcuffs’ to stick around and wait for your stock to vest.

If you really want to make money of stock options, you should either found your own company or become a venture capitalist!

Addendum: Apparently my knowledge of financial terms is not as strong as I thought. Here’s the scoop via my Brother:

“You’ve got a few terms mixed up. Discount rate applies to finding the net present value of a cash flow by discounting it at the prevailing rate of interest, compounded by the number of years you expect to hold that investment.

What you are talking about is more like a binomial distribution, a real option calculation, where you use weighted probabilities to find the future value of a current asset. That is found by summing together the complete set of probabilities times their expected monetary outcome to find the expected value of the cash flow.

Your financially savvy brother.”

My response: what he said.

 
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Posted by on January 13, 2008 in rentals.com, stock options

 

Four Tricks to Gain an Unfair Advantage on AdWords

Editor’s Note: This article was originally posted on Search Marketing Standard. If you’d like to Sphinn it, please use this link.

Not all AdWords are created equal. You can gain an unfair advantage over the competition with these four simple steps.

1. Use Dynamic Keyword Insertion (DKI). DKI takes the user’s search query and puts it right into your advertisement (assuming there is enough space). For example, you could create a headline with DKI that looks like this: {KeyWord:Nike Shoe} Sale. If the user types in “Nike Air Jordan” into Google, he would see an ad that says:

Nike Air Jordan Sale (the search query would be bolded).

A user who types in a query that is too long, would just see:

Nike Shoe Sale.

Google has a tutorial on DKI if you want to learn more.

2. Use Geo-targeting. Google allows you to serve your ad to a specific set of countries, states, cities, or even distance from a specific point. The obvious advantage to geo-targeting is that you can limit your ads to just users in an area where you sell your product, and you can also created geo-specific ad text (ex: “Attention Montana Farmers!”).

But the other secret to geo-targeting is that the fact that you have geo-targeted your ad shows up below the ad text. Do a search for “bankruptcy lawyer”, for example, and you’ll see several ads that say something like “San Francisco-Oakland-San Jose, CA” below them, indicating the ad was geo-targeted. This is a great way to get some free ad space for your ad and to convince user that you are the most relevant ad for them.

Here’s the link to Google’s tutorial on targeting.

3. Add Google Checkout. As I’ve noted in the past, signing up for Google Checkout is a no-brainer for retailers, simply because you get a giant Google Checkout logo displayed next to your AdWords text. This is basically the only colorful graphic on any Google SERP and reports suggest that CTR can increase by as much as 20%-30% by having this logo displayed next to your ad.

The goods on Google Checkout here.

4. Use Custom 404 Redirects to Add Fake Subdomains. I figured I’d save the most complicated tip for last. A “custom 404 redirect” basically means that your Webmaster sets up your Web site such that anyone who types in an incorrect page URL for your site is redirected to a custom page, instead of the blank “404 Error: Page Not Found” that the user would normally see. For example, let’s say that you type in http://www.blogation.net/ihateblogation and that page doesn’t exist. With a custom 404 error, I can set up a rule that automatically redirects you to http://www.blogation.net/. To see a real-life example, type in www.apple.com/davidrodnitzky.

The advantage of custom 404 redirects with respect to AdWords is that you can create any display URL you want in your ad text. For example, let’s say you have the URL “mortgage-finder.com” and you buy the keyword “San Mateo mortgages.” With a custom 404, you can buy ad text with a display URL that looks like this: San-Mateo.Mortgage-Finder.com. As long as this page doesn’t redirect to a blank 404 page, Google will allow you to buy this ad, even if the sub-domain “San-Mateo” doesn’t technically exist on your site. [Editor’s note: some folks on Sphinn have also suggested using *.mydomain.com as an alternative approach, but I can’t confirm that this works].

When you put these four techniques together, you can create an irresistibly-targeted ad for Google searchers. Can you imagine seeing an ad that includes your search query, your location, a giant Google Checkout logo, and a highly-specific display URL and not wanting to click on it?

 

Google’s Scary Targeting; Yahoo’s Scary Lack of Targeting

I had polar opposite targeting experiences today on Yahoo and Google.

On Google, I was using GMail to email my friend Kevin about setting up a lunch. The email chain was pretty boring stuff: are you free on this date? where do you want to meet? and so forth.

In the past, Kevin and I have also emailed about college football – I’m a big Iowa Hawkeyes fan, he’s a big UCLA fan.

For this reason, I was pretty impressed to see AdSense ads showing up alongside our banal lunch email chain with the following headlines:

  • UCLA Fightsong Ringtone
  • College UCLA
  • UCLA Bruin Tickets
  • Bruins Ringtones

Sophisticated targeting going on here. Somehow AdSense has associated my friend Kevin with UCLA (who knows, perhaps this is all he ever emails people about, but I doubt it) and therefore serves UCLA-related ads whenever I read any of our email chains.

In contrast, I regularly surf my “My Yahoo” page to check up on the various paid search blogs that I read, my stocks, my favorite sports teams, and the latest world news. Yahoo has a ton of information about me based on all these feeds and my emails. And yet, about 75% of the ads I get are the classic “free iPod” banners. Most recently, I was asked to vote on whether I liked Hillary Clinton (and ‘win a prize’ for participating), and to participate in a ‘test panel’ to receive a free dinner for two at Chili’s.

These ads are clearly “run of site” or “ROS” ads that Yahoo is selling for pennies per CPM. Not to toot my own horn here, but I’m sure that there are plenty of advertisers out there that would pay a lot of money to target ads to me. I’m a Silicon Valley marketing executive with a lot of disposable income (well, a lot more than the average American at any rate). You could target me with bid management software, CRM, conferences, travel, fine dining – there are many ads that might appeal to me that could pay Yahoo big bucks.

But instead, I get the product test panel ROS. Google’s remembering my old email conversations, and Yahoo can’t differentiate me from a 12 year old in Tulsa. And you wonder why Google’s stock is 20X Yahoo’s.

 
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Posted by on January 10, 2008 in behavioral marketing, ROS

 

Satellite TV – How Soon Before It’s In the Smithsonian?

Is it just me or is the demise of satellite TV only a few years away? With the increased speed of high-speed Internet, it seems like it will soon be very easy to stream all TV shows directly from the Internet to your TV.

If that’s the case, that would mean that we could watch any TV channel from anywhere in the world through the Internet. We could watch it anytime, we could watch it on our TV or our mobile phone, and we wouldn’t be beholden to a cable company or satellite company.

Well, actually let me restate that – I’m sure the cable companies will find a way to buy up all the ISPs and still force up to subscribe to channels in packages, but that still leaves satellite providers out in the cold.

You could argue, of course, that there will still be plenty of people who won’t have fast enough broadband to rely on it for their TV, or live in areas where broadband isn’t available at all. That may be so, but that’s a dangerous business proposition if you are trying to run a satellite company. It’s sort of like selling typewriters in 1980 – it’s only a matter of time before the PC steals away every one of your customers.

I note that the market cap for Direct TV is currently $25 billion, and Echostar (owner of the Dish Network) is $14 billion. $39 billion of market cap – about the same market cap as eBay – for an industry that is destined for destruction.

Sometimes I wish I knew how to short stocks.

 

Do Consumer "Vanity" Price Searches Hurt Post-Christmas Conversion Rates?

After a very busy Christmas season, I expected a big drop in traffic starting December 26th. I was surprised to discover, however, that some of the products I was marketing not only maintained their traffic levels but in some cases even saw increases in clicks. The bad news, however, was that conversion rates for these products decreased, resulting in less profit per click for my company.

My first thought was that the increase in clicks was coming from people looking for post-Christmas bargain sales. This theory might work to suggest increased clicks, but it wouldn’t really account for the decrease in conversion rate. While its true that we didn’t offer a specific post-holiday sale, we also didn’t create ad text around this concept either, so I don’t think an inordinate number of people would be clicking through on our ads looking for bargains.

But then my co-worker Hilary had an interesting theory: what if people get gifts on Christmas, then wake up the next morning and search for the gift they got to find out the price of the gift? This might be an act of vanity (to see how much someone spent on you) or to determine the value of a return or exchange.

Either way, this sort of behavior is nothing but bad news for retailers buying paid search ads. Ads that had a high degree of commercial intent prior to Christmas could rapidly become the target of searchers with at best curiosity about their gift and at worst a desire to return the items they received.

So what’s an eTailer to do? Well, I think you’ve got two choices. Option #1 is to reduce bids and reduce the cost of these new window shoppers and the reduced conversion rates. Option #2 is to create post-holiday offers that increase conversion rate among actual bargain shoppers, again to offset the horde of non-buyers. One or both of these tactics might be the ticket to post-holiday success.

 
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Posted by on January 8, 2008 in post-holiday clicks

 

Welcome "The Green Toilet" to the Blogation Blogroll

It’s not a topic that makes for great dinner conversation, but you can actually help save the environment by modifying your bathroom behavior! From the toilet paper you buy (and, I suppose, the amount you use) to your cleaning supplies, you can save trees and electricity by being eco-friendly in your WC.

So with that in mind, please welcome (and visit, and subscribe to) Maggie Melin’s TheGreenToilet.com. Here’s hoping that the search marketing industry can help lead the charge toward green bathrooms everywhere!

 
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Posted by on January 8, 2008 in Uncategorized

 

How Good is Your eTail Site? Take the Blogation 100 Point Self-Assessment Today!

Over the last year I’ve worked in eTail selling everything from patio heaters to jukeboxes. eTail – like offline retail – is a highly competitive industry. ‘Little things’ can quickly become big things that end up differentiating multi-billion dollar success stories from defunct domain names available for cheap on an Afternic domain auction. As someone aptly put it: “retail is detail.”

So I’ve compiled all my observations of best practices in eTail into one post – and one uber-scoring system. Because everyone loves 100 point scoring systems, I’ve magically made all the points add up to 100! Here’s how it works. For each of the best practices below, rate your eTail business. Important note: be honest. For example, having a “contact us” email link does not give you all the points on customer service.

As a general framework, there are four primary categories and 11 sub-categories that determine online retail excellence. These are as follows:

  • Marketing with the sub-categories of online customer acquisition, offline customer acquisition and retention;
  • Merchandising with the sub-categories of pricing, product acquisition and user experience;
  • Technology with the sub-categories of IT and development;
  • Operations with the sub-categories of customer service, sales and fulfillment.

Now, without further review, here’s the categories and the eligible points for each. Add up your points along the way and check your score when you get to the end.

Marketing – Online Customer Acquisition

  • Do you have comprehensive coverage on all major search engines, comparison shopping engines, and marketplaces like eBay and Amazon? (up to five points);
  • Do you have tracking and reporting in place such that you can adjust your ad spend in real-time? Does your tracking take into account keywords or precise placements, phone orders, and cancellations? (up to two points);
  • Have you actively tested or are currently participating in all types of online customer acquisition including PPC, banner ads, email, affiliate, SEO, and eBay? (Up to two points).

Marketing – Offline Customer Acquisition

  • Have you actively tested or are currently participating in all types of offline marketing channels, including catalogs, direct mail, TV, radio, newspapers, or magazines? (up to two points);
  • Do you track offline conversions through your reporting? (up to one point);
  • Do you created dedicated landing pages to convert offline advertising online? (up to two points).

Marketing – Retention

  • Do you measure lifetime value as a key metric? (up to five points);
  • Are at least 20% of your purchases from repeat visitors? (up to five points).

Merchandising – Pricing

  • Are your prices consistently as good or better than your competitors? (up to five points);
  • Are your prices – including shipping and handling – good or better than your competitors? (up to five points).

Merchandising – Product Acquisition

  • Have you researched distributors and secured the lowest wholesale prices for your products? How confident are you that you have the best deal? (up to three points);
  • Have you contacted manufacturers to see if it is possible to order directly, and if so, have you been successful? (up to two points);
  • Do you have all the top brands in your category? (up to five points).

Merchandising – User Experience

  • Do you frequently conduct user experience testing, either through focus groups, with online tools like Google’s Website Optimizer, or through user surveys? Do you act on these tests and consistently improve your conversion rates? (up to four points);
  • Do you enable users to sort or search products easily? (up to two points);
  • Do you have a dedicated user experience specialist? (up to two points);
  • Does your site have customer ratings and reviews? (up to one point).

Technology – IT

  • Do you have site uptime with six nines (99.9999% uptime)? (up to five points);
  • Is your load-time at or above your industry’s average? (up to three points);
  • Have you implemented scalable and redundant systems to handle growth and traffic spikes? (up to two points).

Technology – Development

  • Does your tech team deliver features on-time and with minimal errors? (up to five points);
  • Does your Web site have the same or better technology than your competitors? If your competitor launches a new feature, can you rapidly replicate this feature? (up to two points);
  • Do non-technical business owners have a well-defined and effective process of communicating feature requests to the tech team? (up to three points).

Operations – Customer Service

  • Do you have a dedicated customer service department? (up to two points);
  • Does your company live by the credo “the customer is always right”? (up to five points);
  • Is customer satisfaction a key metric you measure? Do you consistently improve your customer satisfaction? (up to three points).

Operations – Sales

  • Do you have a dedicated sales department? (up to three points);
  • Can your sales team communicate with customers via online (live chat, email) and offline (phone, fax) methods? (up to two points);
  • Do you measure your sales team’s performance and constantly optimize against your sales metrics? (up to two points).

Operations – Fulfillment

  • Do you offer online tracking of customers’ orders? (up to two points);
  • Do you offer multiple shipping options? (up to two points);
  • Do you offer gift wrapping? (up to two points);
  • Do you have a customer-friendly return and exchange policy? (up to two points);
  • Do you consistently meet or exceed delivery times? (up to two points).

Here’s my scoring system:

80-100 points: Congratulations. You’ve built a scalable, customer-focused, technically outstanding eTailer. You have the means to compete with Amazon head-to-head and you have developed an online retail site that will stand the test of time.

60-79 points: Not too shabby. You’ve clearly created a company that has a lot of strengths, but you’ve also got some areas of improvement. The good news is that you are close, the bad news is that close only counts in horseshoes and hand grenades, so get to work!

50-59 points: You can probably survive for some time by focusing on arbitrage opportunities. In other words, as long as you can continue to find niches that haven’t yet been discovered by better-managed or more-organized competitors, you’ll be able to keep making money online. But bear in mind that this isn’t a long-term strategy – you can be opportunistic for ever!

40-49 points: If you are making any money right now, I’m impressed. But the bad news is, it won’t last. Either your technology will implode, or your bad customer reviews will catch up to you, or you’ll take a big loss in marketing that will push you too far into the red. Time to find a new day job!

39 points or less: If you’ve got a good domain name, think about selling it to the highest bidder.

I’d be curious to know how folks score. Send me a comment with the results!

 

Responding to Your Comments: WebLoyalty, Bid Management, Holiday Gifts, and Hiring SEM Experts

Happy New Year and thanks to everyone who has added thoughtful comments to Blogation over the last few weeks. While I can’t respond to every comment, here’s my thoughts on some of the best comments I’ve seen recently:

On my post “When does advertising cross the line“, the WebLoyalty Consumer Affiars department wrote in to correct the quote I reference about consumers “unwittingly” transferring their credit card number to WebLoyalty. Mary O’Reilly from WebLoyalty notes:

“Consumers do not “just unwittingly” transfer his/her credit card information to a company he or she has never heard of. Webloyalty presents an offer page to a potential member that fully and frequently discloses the costs and terms and conditions associated with our programs. Webloyalty cannot and will not accept credit or debit card information from an e-tailer until the consumer consents to the transfer by taking three affirmative actions: entering and re-entering his / her email address and clicking on the “YES” button in response to the billing authorization request.”

Thanks for the correction Mary. I guess my response would be that “unwittingly” is in the eye of the beholder. People click on things online all the time without fully understanding what they are doing. Heck, I’m a former lawyer and I accept terms and conditions every day without actually reading them (who has the time?).

There are definitely instances where companies do everything they can to inform consumers of the consequences of their actions, and others where companies are ‘technically’ informing consumers but in reality obscuring the truth. I make no judgement on your particular case – the point of my article was to note that the online advertising industry should proactively define our own standards before someone else does it for us.

On the post on “Choosing a bid management provider“, an anonymous poster asks “I’d love to hear some recommendations and pros and cons of some of the major providers!”

Though I am normally highly-opinionated, I try not to get into specifics when it comes to bid management providers. Why? Well, for starters, I am an advisor to one of these companies, and so I am naturally a bit biased. But in addition to that, many of the bid management companies I’ve tested I tested months or even years ago. Since technology changes rapidly, my assessment of a company last year might be totally different than my assessment this year.

For these two reasons, I therefore always recommend testing several providers at once, choosing a winner, and then testing again on an annual or semi-annual basis to see if any providers have emerged/improved with a better solution for your specific needs. Sorry I can’t be more specific than that!

On “Google getting holiday gifts right,” Alan from the Rimm Kaufman Group writes to let me know that Yahoo gave the exact same gift last year (a donation to charity). Thanks for the note Alan, I am actually a bit embarrassed that I gave Google credit for an innovation created by Yahoo! I am constantly whining about how people get excited whenever Google does anything (the “Google Sneeze” as I call it) but ignore developments from Yahoo, MSN, or other search engines. I have become my own worst nightmare!

Finally, on trying to find a search engine expert, my good friend Harry Joiner had a good post on his Search Engine Experts blog adding his thoughts to the topic. Thanks for the props Harry!

Thanks to everyone for your comments!

David